![]() Coaching Team Coaches can see all call records for their Trainees and access automatic recordings and Vi Call Summaries for the same.Department and Call Center Admins can see all call records within their respective Departments or Call Centers and access automatic recordings and Vi Call Summaries for the same.Office Admins can see all call records for calls within the Office and access automatic recordings and Vi Call Summaries for all Main Line, Department, Call Center, and Coaching Team calls.Company Admins can see all call records and access automatic recordings and Vi Call Summaries for all Department, Call Center, and Coaching Team calls.Voice Intelligence is also currently offered as part of a public beta in Australia and New Zealand if you're enrolled, you'll see a 'Beta' tag alongside Voice Intelligence in the Dialpad app. It is only available for Offices in the United States and Canada. Voice Intelligence and its capabilities described below are available to Dialpad Talk, Sell, and Contact Center customers on the Standard, Pro, and Enterprise plans. ![]() Let's dive into the details! Who can use this feature? Use this to quickly understand what happened on a call and prepare for the next call.Ĭurrently, the post-call summary includes action items, snippets, and manual notes. After a call ends, the post-call summary screen will display a summary of the key information discussed on the call. Finding specific coachable moments within a call can be time-consuming, but with the Vi Call Summary, managers can easily find those moments on users' calls. A key responsibility of managers is evaluating and providing performance based feedback.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |